1. Information We Collect
When you register or book a delivery, we may collect your name, email address, mobile number, address, pickup and drop-off details, recipient information, parcel details, payment status and order history. We may also collect limited technical information needed to operate and secure the website.
2. How We Use Information
- To create and verify your account, including email verification codes.
- To process delivery bookings and communicate pickup or delivery updates.
- To calculate charges, record payments and assist with refunds or disputes.
- To respond to customer support requests and improve service reliability.
- To prevent misuse, protect accounts and meet applicable legal obligations.
3. Sharing Information
We share relevant delivery information with assigned riders and other service providers only as reasonably necessary to complete bookings. Payment-related information may be processed by the payment gateway used during checkout. We may disclose information when required by applicable law or a valid legal request.
4. Payments and Security
Online payments may be handled by an external payment provider. We use reasonable technical and organizational measures to protect information, but no internet-based service can guarantee absolute security. Do not share your account password or email verification code with anyone.
5. Cookies and Website Data
Our website may use essential cookies or session data to keep you signed in, maintain account security and support core features. Any additional analytics or marketing tools, if introduced, should be described here before use.
6. Data Retention
We keep account and order information for as long as reasonably needed to provide the service, handle disputes, maintain records and comply with legal requirements. Retention periods may vary depending on the type of information and applicable obligations.
7. Your Choices
You may contact us to request correction of inaccurate account information or ask about access to, or deletion of, your personal data. Requests will be handled subject to identity verification and applicable legal or operational retention requirements.
8. Third-Party Services
Links to other websites and services, including payment providers, may have their own privacy policies. Please review those policies when using their services.
9. Updates to This Policy
We may revise this policy when our practices or services change. The updated version will be published on this page.
10. Privacy Questions
For privacy-related questions or requests, please reach us through our Contact Us page.